Customer Care Team

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The Customer Care Team

Misty Hoglund
Director, Customer Care

Misty serves as Director of Customer Care for Kuvera Global® and brings a wealth of expertise and professionalism to the Kuvera Global® family. With many years of experience as upper management in the direct sales industry, Misty Hoglund is no stranger to hard work and unwavering customer service and she quickly worked her way up the corporate ladder. Misty’s background includes being on the front lines and assisting in a launch of a previous company. During that time she made a name for herself as one of the most driven and committed members of their team; catering to the needs of their distributors along the way. Her genuine desire to see distributors succeed is her top priority when addressing any aspect of customer service; whether that be hiring and training her topnotch staff, developing international liaisons for each new market, or coordinating new processes to communicate leaders requests to other departments. Over the years, she has been integral in the planning and execution of company events and incentive trips – both domestic and international. While overseeing the logistics of events she maximized staffing, which allowed the distributors to experience the best event possible.

She is married and a mother of two amazing children. They love sports, the outdoors, music and spending time as a family.

Melanie Zimmerman
Customer Care Specialist

I was born in New York City but moved to the Jersey Shore at a young age. I love living by the beach and I take full advantage of going there whenever I can, either walking with my dog Rocket or simply relaxing in the sun. I also enjoy spending time with my friends and family, listening to music, reading, and watching and attending sporting events. I am an avid fan and my favorite sports include tennis, football, and baseball. I am an aspiring attorney and just finished preparing for and taking my LSAT exam in February. I obtained my Bachelor of Science degree in National Security Studies in 2012 and graduated summa cum laude from New Jersey City University. I hope to enter Rutgers School of Law in the fall. I am excited to be a part of the Kuvera Global® launch team and enjoy my interaction with all the members through my customer support role.

Alex Ashcraft
Customer Support Specialist, Trading

Alex Ashcraft is a local trader and has been involved in the markets for more than 5 years. He has worked in the commodities, foreign exchange, stocks, and options markets. Alex has always been interested in the financial markets and really enjoys the simplicity of the trades provided by Kuvera Global®, as opposed to doing it all on his own. He has also been involved with trader support, trading platform development and education for the past few years. He has helped to train, teach, and assist thousands of traders in using various software and trading instruments.

Alex is from Utah where he has lived his most of his life. He enjoys being outdoors, utilizing the Rocky Mountains to do snowboarding, hiking, mountain and road biking. He also enjoys computer programming and coding in his free time along with following the markets.

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Kerrin Cavanaugh
Customer Support Specialist

My name is Kerrin Cavanaugh I was born and raised in Long Island, NY. I am the youngest of three daughters to my loving parents Tom and Barbara who have supported me throughout all of the endeavors in life. I recently got engaged to the love of my life Rob Sturchio and we are the godparents of our beautiful one-year-old niece Faylinn Mary.

I am a former teacher with a Bachelor’s degree in Education Studies and a minor in Sports Management from Belmont Abbey College in Charlotte, NC. I have also served as the Human Resource Specialist for a diabetic and pharmaceutical marketing company. I am so happy to be a part of the Wealth Generators Team and look forward to what the future has to bring!

Steve Poulter
Customer Support Specialist, Trading

Steve Poulter celebrates his 20th anniversary in the financial sector in March 2015. He began his career as a retail stockbroker in the days when you could only buy a stock through a broker. Steve recognized the role technology would play in the world of trading and started one of the country’s first-day trading firms. That lead him to begin his teaching career, and he has been trading and teaching ever since. He has taught literally thousands of people about the stock market and has found that the way we do it here at Kuvera Global® is the best way to bring Wall Street to “Your” Street. He is a firm believer that the stock market can change your life if done slowly and patiently.

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